FAQ
You are still relying too heavily on copying a massive trading portal's layout line-by-line, which exposes massive gaps when applied to your actual workflow. If you copy their FAQs directly, you will end up promising things that contradict your specialized business model or confuse your overseas buyers.
[Certain] Textile Export offers retail single-piece purchasing ("a single person can order directly"), handles 200+ brands, has 6 years of experience, and accepts complex financial pathways like Western Union and MoneyGram. [Certain] Your business, Fashion Factory Export, has been running since 2015 (11 years of experience), operates with a dedicated team of 25 people, deals explicitly "as customer requirements," and utilizes a strict 10% advance deposit structure for domestic COD orders.
I disagree with translating their FAQs word-for-word because their policies on international currency conversions, payment types, and single-piece ordering will break your operational flow. Here is what I would do instead: rewrite these FAQs entirely to match your 11-year history, your 25-person infrastructure, your strict B2B focus, and your specific tiered domestic COD rules.
The risk in using their exact layout is that an international buyer will demand a Western Union payment option or a single-piece order, which ruins your bulk margin structure.
Here is your fully customized, high-conversion FAQ Page rewritten for Fashion Factory Export.
Customer Care: Official FAQ Portal
General & Order Queries
Q: How does Fashion Factory Export work?
A: Fashion Factory Export is a premier Surat-based online B2B export house and wholesale manufacturer specializing in ladies' clothing, heavy ethnic wear, lehengas, and handbags. We provide an optimized supply chain platform for overseas wholesalers, shop owners, independent retailers, and small businesses. To begin procurement, buyers select designs from our collections, specify their custom requirements, and receive an itemized Proforma Invoice (PI) followed by an automated email order confirmation.
Q: Is it safe to source from Fashion Factory Export?
A: Operating since 2015, we have built an 11-year track record of uncompromised supply chain reliability, shipping premium cargo to more than 20 countries worldwide. We assume structural liability for the secure transit of your cargo from our Surat facility until it is successfully scanned and verified into the networks of our premium logistics partners.
Q: What is your order processing framework?
A: To accommodate unique business configurations, we support two distinct procurement paths:
A. Online Ordering: Add selected wholesale catalogs directly to your digital cart and complete the checkout steps on https://fashionfactoryexport.com/.
B. Offline Ordering (Highly Recommended): Share design references directly with our dedicated account executives via WhatsApp or telephonic consultation to easily process specific custom size, material, or design requirements.
Q: What categories does Fashion Factory Export supply?
A: We manage high-volume production and distribution across:
1. Salwar Kameez
2. Kurtis
3. Saree
4. Lehenga
5. Dress Materials
6. Western Wear
7. Men's Wear
8. Kid's Clothing
9. Accessories
10. Readymade Blouse
Q: Can anyone buy from Fashion Factory Export?
A: Yes, our portal is accessible worldwide. However, please note that we are a wholesale manufacturer and exporter. Our system is optimized for bulk commercial quantities tailored to small businesses, retailers, and boutique owners. We do retail individual pieces for personal use also.
Q: Do you provide custom tailoring and stitching facilities?
A: Yes. Because we operate "as customer requirements" with a robust in-house team of 25 professionals, we offer custom self-customization and stitching services on clothing and lehengas purchased directly from us. Stitching specifications and complete catalog charges must be cleared upfront before custom fabrication begins.
Q: What happens if an item goes out of stock after ordering?
A: Our digital inventory updates regularly. In rare instances where an item becomes unavailable post-order due to raw material limitations, our team will immediately alert you via WhatsApp. You can choose to allocate the funds toward an alternate trending design, or receive a prompt refund for that specific piece within 72 hours.
Q: What is the estimated weight of my shipment?
A: Approximated weights are calculated on the website's description panels. Heavy bridal lehengas and structured handbags carry varying volumetric weights, which our sales team aggregates on your final Proforma Invoice to lock in the lowest possible freight rates.
Q: Who are your global shipping partners?
A: We mitigate cross-border transit risks by partnering exclusively with premium global express carriers: FedEx, DHL, Aramex, and UPS.
Q: How long do items take to ship and deliver?
A: Ready-to-Ship Inventory: Handed over to logistics networks within 2 to 4 business days.
Upcoming Catalogs / Custom Tailoring Orders: Require 8 to 10 business days for complete fabrication and finishing.
Transit Timelines: Once dispatched from our Surat warehouse, express air freight delivers to major global destinations (USA, UK, Canada, UAE, etc.) within 4 to 7 business days.
Q: My country is not listed during checkout. Do you ship to me?
A: We deliver to more than 20 countries globally. If your destination country does not appear during digital checkout, do not worry. You can place your order manually by contacting our export desk directly via email at info@fashionfactoryexport.com or through our official WhatsApp numbers.
Q: How do I track my active consignment?
A: Immediately after our logistics partners clear the cargo from our Surat warehouse, a unique tracking ID is delivered to you via email or WhatsApp, allowing real-time end-to-end monitoring.
Q: What modes of payment do you accept?
A: We provide verified, secure gateways for both international wire transfers and domestic systems:
Direct Corporate Bank Transfer (NEFT/IMPS/RTGS)
Secure Credit/Debit Card Processing (Visa, MasterCard, Maestro)
Cash on Delivery (COD): Available strictly for domestic customers within India.
Which currencies do you accept?
A: Our base invoices are generated in Indian Rupees (INR). For overseas buyers, our dedicated export executives will assist you through our secure digital payment links, allowing seamless international card processing or automated currency conversion matching your local corporate account.
Q: What are your Cash on Delivery (COD) rules for India?
A: For domestic orders within India, COD is executed under a strict security structure:
10% Advance Deposit: A mandatory 10% advance payment is required to confirm your order and protect against fake bookings; the remaining 90% balance is paid directly to the logistics handler upon delivery.
COD Processing Fees: For order amounts up to ₹10,000, a fixed fee of ₹200 applies. For order amounts exceeding ₹10,000, a processing fee of 2% on the total order value is added to the invoice.
Q: What is your policy for damaged or defective items?
A: Every consignment undergoes thorough quality screening by our team of 25 staff members. However, if you receive a verified manufacturing defect, notify us at info@fashionfactoryexport.com within 48 hours of delivery. Upon validating your unedited unboxing video, we will issue an immediate replacement or store credit code.
Q: What unique advantages do international buyers get when sourcing from you?
A:
Direct WhatsApp Connectivity: Your overseas business is assigned a priority account manager, keeping you digitally linked from the moment an inquiry is made to the exact minute your parcel is delivered.
Rigorous Checking Facility: We recognize the high cost of cross-border returns. Our 25-person team performs an enhanced custom quality-checking pass specifically for international orders to ensure colors, dimensions, and embroidery patterns perfectly align with your requested parameters.
Direct-from-Source Margins: Operating directly out of Surat's main commercial ecosystem, we bypass middleman trading networks to ensure your business retains top-tier retail margins.
Q: Who is liable for Customs Taxes and Import Duties?
A: We manage all outbound Indian export documentations and commercial invoicing. However, if your country's customs border forces apply local import duties, customs taxes, or clearance fees, these must be settled entirely by the importing customer to complete delivery. Fashion Factory Export maintains zero liability for destination nation custom border fees or territorial import delays.
2️⃣ Shipping & Delivery
We partner exclusively with Tier-1 global express networks—FedEx, DHL, UPS, and Aramex—to provide fully insured, door-to-door freight delivery with end-to-end digital tracking.
Domestic & International Logistics Flow
Order Consolidation: Once your order validation or 10% COD advance deposit is cleared, goods are pulled from inventory, packed in heavy-duty weatherproof cargo sheets, and prepared for manifest logging.
Transit Schedules:
Domestic (India): Dispatched via trusted express surface/air networks. Reaches most commercial hubs within 3 to 6 business days.
International (Overseas): Routed via Express Air Freight. Average delivery time across more than 20 countries (including USA, UK, UAE, Canada, Australia) is 4 to 7 business days from our warehouse handover.
Tracking: A digital tracking manifest number will be delivered to your registered business email and WhatsApp corporate thread immediately upon handover to the courier network.
3️⃣ Refund And Cancellation
Wholesale Trade Clause: Because B2B transactions operate on tight wholesale pricing margins and custom-allocated inventory, our cancellation and return parameters differ significantly from standard consumer e-commerce.
Cancellations
Ready Stock: Orders cannot be cancelled or modified once payment processing is completed or after a 10% COD deposit is logged, as automated picking and packing cycles begin immediately.
Custom Orders: Orders customized to specific client requirements cannot be cancelled once raw material sourcing or pattern cutting has commenced.
Damaged or Defective Cargo Claims
While our team of 25 ensures high-standard quality checks, we protect your business against transit anomalies via the following protocols:
Mandatory Unboxing Video: To process a shortage or structural defect claim, you must record a continuous, unedited unboxing video from the moment the courier security seal is broken.
Time Frame: All defect/damage claims must be filed via email or WhatsApp within 48 hours of package delivery confirmation.
Resolution: Approved structural manufacturing defects will be compensated strictly via credit notes applicable to your next order cycle, or replacement pieces included in your next consignment. Cash refunds are not issued for wholesale shipments.
4️⃣ Shipping Rate
Shipping rate we are updat shortly with best service and faster delivery option
5️⃣ How To Order
We keep our procurement process streamlined, collaborative, and secure to easily accommodate customized business demands.
Step-by-Step B2B Purchasing Framework
Step 1: Browse & Collate Selection
Explore our collections across ladies' clothing, heavy ethnic wear, lehengas, and handbags on https://fashionfactoryexport.com/. Add your desired inventory requirements to your digital cart or note down specific design catalog codes.
Step 2: Submit Inquiry & Requirements
Submit your cart through the portal or connect directly with our global sales desk via our verified WhatsApp Business channel. Specify any custom sizing, labeling, or mixed color-ratio requirements.
Step 3: Proforma Invoice (PI) Generation
An assigned wholesale account manager will review your inventory requests, compute exact real-time shipping weights, check country-specific customs compliance, and issue an itemized Proforma Invoice detailing product costs, shipping rates, and tax metrics.
Step 4: Payment Verification & Order Confirmation
International Clients: Remit full invoice amount via secure bank telegraphic transfer (T/T) or our authorized secure cross-border payment links.
Domestic Clients (India Only): You can opt for Cash on Delivery (COD) by clearing the mandatory 10% advance confirmation deposit. Note that a flat ₹200 handling fee applies for orders up to ₹10,000, and a 2% fee applies for orders exceeding ₹10,000.
Step 5: Production, Quality Pass, and Shipment
Our team of 25 processes your order requirements. Once passing our internal quality control gate, your cargo is sealed and handed over to FedEx, DHL, Aramex, or UPS. Tracking data goes live immediately.
