FAQ

🌟 Frequently Asked Questions (FAQ) 🌟

At Fashion Factory Export, we are dedicated to making your shopping experience smooth, secure, and hassle-free. Below are answers to the most common questions!

🛍️ 1. How Do I Place an Order?

Shopping with us is easy! Just follow these steps:

✔ Browse our collection at www.fashionfactoryexport.com
✔ Select your favorite items and add them to your cart
✔ Checkout by following the on-screen instructions

💬 Prefer personal assistance?
📞 Call/WhatsApp us at +91 79905 89498
📧 Email your order details to fashionfactoryexport.help@gmail.com

💳 2. What Payment Methods Do You Accept?

We offer multiple secure payment options for your convenience:

✅ Bank Transfer (NEFT, RTGS, IMPS)
💡 Transfer only to our official company bank account (details available on our website).

✅ Credit/Debit Card

✅ Cash Deposit in Account

✅ Western Union / MoneyGram / Demand Draft

✅ Cash on Delivery (COD) – Available for Domestic Orders in India

📢 3. How Do I Notify You About My Payment?

Once you’ve completed your payment, please notify us via:

📞 Call/WhatsApp: +91 79905 89498
📧 Email: fashionfactoryexport.help@gmail.com

🚚 4. What is Your Shipping Process & Delivery Timeline?

🌏 International Orders:

🕒 Delivery timelines vary by destination and customs processing.

📦 Once your order is dispatched, you’ll receive a tracking number to monitor your shipment.

📍 Domestic Orders (India):

🚀 Most orders are delivered within 7 days from the date of dispatch.

👗 5. Do You Offer Customization?

Yes! We provide custom stitching & tailoring services through our in-house unit.

✔ Tailored to your exact measurements
✔ Additional charges apply
✔ Customized orders are final and non-returnable

💬 For customization requests, WhatsApp us at +91 79905 89498

🔄 6. What is Your Return or Exchange Policy?

✔ Returns/exchanges only accepted for damaged goods
✔ Claims must be reported within 7 days of delivery
✔ For international orders, all sales are final unless the product is defective

📩 To initiate a return, contact us via email at:
fashionfactoryexport.help@gmail.com

💰 7. What Are Your Pricing Terms?

Our prices are quoted FOB (Free on Board) Surat, Gujarat, India.

📌 This means:
✔ Shipping charges are not included in the product price
✔ Any customs duties, taxes, or import charges must be paid by the customer

📦 8. How Can I Track My Order?

✔ After dispatch, we will send you a tracking number via email or SMS.
✔ Use this number to track your shipment until it reaches your doorstep!

🚛 9. Who Are Your Shipping Partners?

We deliver worldwide using trusted logistics partners:

📌 A. FedEx
📌 B. UPS
📌 C. Sky International
📌 D. Aramex
📌 E. Arihant International Courier
📌 F. DHL

📲 10. How Can I Contact Fashion Factory Export?

We’re always here to assist you!

📍 Address:
502, Unitech Business Hub, Nr. Savaliya Circle, Yogi Chowk, Surat - 395 010