FAQ
Frequently Asked Questions (FAQs)
Q: How does Fashion Factory Export work?
A: Fashion Factory Export is a Surat-based online B2B export house and wholesale manufacturer specializing in ladies' clothing, ethnic wear, lehengas, and handbags. Buyers can select products, share custom requirements, and receive a Proforma Invoice (PI) followed by order confirmation.
Q: Is it safe to source from Fashion Factory Export?
A: Yes. Operating since 2015, we have built a strong track record of supplying premium products to customers in more than 20 countries worldwide.
Q: What is your order processing framework?
A: We support two procurement methods:
- Online Ordering: Place orders directly through our website.
- Offline Ordering: Share design references and requirements via WhatsApp or phone for customized assistance.
Q: What categories does Fashion Factory Export supply?
A: We supply:
- Salwar Kameez
- Kurtis
- Sarees
- Lehengas
- Dress Materials
- Western Wear
- Men's Wear
- Kid's Clothing
- Accessories
- Readymade Blouses
Q: Can anyone buy from Fashion Factory Export?
A: Yes. We serve customers worldwide. While our system is optimized for wholesale and bulk orders, retail purchases can also be accommodated.
Q: Do you provide custom tailoring and stitching facilities?
A: Yes. We offer stitching and customization services based on customer requirements. Applicable charges and specifications are finalized before production begins.
Q: What happens if an item goes out of stock after ordering?
A: If a product becomes unavailable after an order is placed, our team will inform you immediately. You may choose an alternative product or request a refund for the unavailable item.
Q: What is the estimated weight of my shipment?
A: Product weights are mentioned where applicable. Final shipment weight is calculated before dispatch and shared in the Proforma Invoice.
Q: Who are your global shipping partners?
A: We work with trusted logistics partners including FedEx, DHL, Aramex, and UPS.
Q: How long do items take to ship and deliver?
A:
- Ready-to-Ship Products: 2–4 business days for dispatch.
- Customized Orders: 8–10 business days for processing.
- International Delivery: Typically 4–7 business days after dispatch.
Q: My country is not listed during checkout. Do you ship to me?
A: Yes. If your country is not available at checkout, contact our team via email or WhatsApp and we will assist you manually.
Q: How do I track my active consignment?
A: A tracking number will be shared via email or WhatsApp once your shipment is handed over to the courier.
Q: What modes of payment do you accept?
A: We accept:
- Bank Transfer (NEFT/IMPS/RTGS)
- Credit & Debit Cards
- Cash on Delivery (India only)
Q: Which currencies do you accept?
A: Invoices are generated in INR. International customers can pay using secure payment methods with applicable currency conversion.
Q: What are your Cash on Delivery (COD) rules for India?
A: Domestic COD orders require:
- 10% advance payment to confirm the order.
- Remaining amount payable upon delivery.
- ₹200 COD fee for orders up to ₹10,000.
- 2% COD fee for orders above ₹10,000.
Q: What is your policy for damaged or defective items?
A: Customers must report any manufacturing defects within 48 hours of delivery and provide an unedited unboxing video for verification. Approved claims may receive a replacement or store credit.
Q: What unique advantages do international buyers get when sourcing from you?
A:
- Dedicated account manager support
- Enhanced quality checks
- Direct-from-source wholesale pricing
- Global shipping assistance
Q: Who is liable for Customs Taxes and Import Duties?
A: Any customs duties, import taxes, or clearance charges imposed by the destination country are the responsibility of the customer. We handle export documentation from our side.