Shipping and Delivery Policy

Bringing Exquisite Fashion to Your Doorstep – Worldwide!

At Fashion Factory Export, we are committed to delivering your orders accurately, in perfect condition, and always on time. We offer worldwide shipping at the lowest possible shipping charges, ensuring a seamless shopping experience.


Shipping Time & Processing

  • Express Shipping: We aim to dispatch most orders within 7 days, excluding public holidays.

  • Global Reach: We proudly deliver to customers across the world through our trusted courier partners.

Note: Delivery timelines are subject to external factors such as customs clearance, courier policies, and unforeseen circumstances.


Custom Duties & Clearance

For all international orders, customers are solely responsible for:

Paying import duties, taxes, and clearance fees as per their country’s regulations.
✅ Ensuring smooth customs processing for faster delivery.

🔹 Custom Duty Coverage (For International Orders Only): If you opt for a custom duty insurance policy, it will cover any customs duty loss incurred during an import consignment. This policy safeguards you in case of damaged goods upon arrival. It must be obtained before the shipment reaches you.


Shipping Restrictions

Certain items are restricted or prohibited from shipping as per courier company policies. These include, but are not limited to:

❌ Live animals
❌ Currency & negotiable instruments
❌ Precious metals & gemstones
❌ Firearms, ammunition & explosives
❌ Human remains
❌ Illegal narcotics or drugs

For a full list of restricted items, kindly refer to the respective courier company’s policies.


Important Shipping Information

📌 Order Processing: Orders are processed Monday to Saturday (excluding public holidays).
📌 Delivery Window: Orders are typically delivered between 8:00 AM - 5:00 PM (Monday to Saturday).
📌 Delays & Unforeseen Circumstances:

  • A 72-hour delay may occur due to stitching, designing, or manufacturing in rare cases.

  • Customs clearance delays or missing documents may extend delivery times.
    📌 No Address Redirection: Once an order is dispatched, it cannot be redirected to another address.


Shipping Charges & Delivery Time

Domestic Shipping (Within India)

🚛 Delivery Time: Up to 7 days (business days)
💰 Shipping Charges: Varies based on order weight & payment mode
⚠️ Non-Refundable Shipping Charges: Shipping fees are non-refundable once an order has been shipped.

International Shipping

🌍 Delivery Time: 7 to 15 days (Varies based on destination & discussion before order placement)
✈️ Courier Partners: We work with top international shipping providers to ensure reliable delivery.
💵 Charges: Based on order weight & destination – we always strive to offer the best possible rates.


Order Insurance & Proof of Delivery

At Fashion Factory Export, we insure every purchase while it’s in transit—until it’s safely delivered to you.

📍 Signature Required: A signature is mandatory upon delivery as Proof of Receipt.
🎁 Gifting a Loved One? If you specify a different recipient for delivery (e.g., as a gift), their signature will serve as confirmation of order fulfillment.


Taxes & Additional Charges

For Domestic Orders (Within India):

✔️ Product prices include all applicable duties & charges – No hidden fees!

For International Orders:

📦 We declare shipments as ‘Personal Use Items’ to simplify customs procedures.
💰 Custom duties & other charges (if applicable) must be paid by the customer.

If any additional customs fees apply, you will be notified via email or phone.


We’re Here to Help!

For any shipping-related queries, feel free to contact our support team – we’re happy to assist you!

📧 Email: fashionfactoryexport.head@gmail.com
📞 Phone: +91 79905 89498

🌏 Fashion Factory Export – Delivering Elegance, Worldwide.