As a wholesale supplier, our pricing is based on bulk purchasing, allocated inventory, and streamlined order processing. Therefore, our cancellation and return policies differ from standard retail e-commerce.
Cancellation Policy
- Ready Stock Orders: Orders cannot be cancelled or modified once payment has been processed or the 10% COD advance has been received, as our automated picking and packing process begins immediately.
- Custom Orders: Orders made to specific customer requirements cannot be cancelled once raw material sourcing, production, or pattern cutting has commenced.
Damaged or Defective Shipment Claims
Every order undergoes strict quality inspection before dispatch. In the rare event of transit damage or manufacturing defects, claims will be processed under the following guidelines:
- Mandatory Unboxing Video: A continuous, unedited unboxing video must be recorded from the moment the courier seal is opened. This is mandatory for all shortage, damage, or manufacturing defect claims.
- Claim Window: All claims must be submitted via WhatsApp or email within 48 hours of the delivery confirmation.
- Resolution: Approved claims will be settled through credit notes for your next order or by including replacement pieces in your next shipment. Cash refunds are not provided for wholesale orders.
